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FAQs

How soon does One Source Medical Solutions, Inc. ship orders?
In most cases all orders placed online before 2:00pm CST and phone orders placed before 3:00pm CST will ship the same business day. Our warehouse is open Monday - Friday excluding holidays.

What payment methods do you accept?
We accept all major credit cards, money orders, cashier’s check, PayPal and company checks for business customers and purchase orders are accepted for companies and state agencies, county governments and federal institutions.

What does this item requires a prescription, please contact us mean?
This means that we cannot ship out this product until we receive the prescription.  Please fax us over the prescription right after you place the order and we will ship out the product immediately after receiving the documents.  Our Fax Number is 214-421-7001.

Do we ship Overnight Saturday Delivery?
Yes, we can ship next day orders for Saturday.  If it's a Friday, please let us know and we will take care of that for you.  There will be an additional $9.50 charge plus your overnight shipping charge added to your order for this service.

What are our hours of operation?
Monday - Friday: 8:30am to 4:30pm CST. On weekends, we continue to review messages and process orders.

How do we place an order by purchase order?
Place your order by faxing a hard copy Purchase Order to 214-421-7001 and also include a standard bank and trade reference form so that we may check credit worthiness. We will let you know either way whether you are approved or not and if not you may still be eligible to pay by cashiers check or company check. The minimum order for a company purchase order is $500. Please put an email address and contact information on the Purchase Order.

Is it faster to order over the phone?
No. Our system is designed to process orders in the order they are received, so phone and web orders arrive at the same time in shipping. You can also enter your information faster online than we can take it over the phone and this greatly reduces data entry errors.

Do you sell your customer's e-mail addresses?
No, we value your privacy and look forward to exceeding your expectations.

Is my order subject to state sales tax?
Orders shipped to Texas addresses are subject to state sales tax.

Do you send out samples?
We are sorry, but we do not send out samples.  We do suggest that you purchase the smallest quantity available to make sure that the product is what you are wanting.  If you contact the manufacturer directly, sometimes they might send you out a sample.

Do you accept Medicare, Medicaid or Private Insurance?
Yes, we can file an insurance claims for you in Medicare Region C, Texas Medicaid and a host of private insurance companies.  Please contact our office at 214-421-7000 if you have any questions requiring assignment of benefits.

What is HCPCS?
HCPCS is an acronym for Health Care Procedure Coding System and refers to the system of coding for services and equipment used by physicians, medical equipment suppliers, and insurance companies.